Frequently Asked Questions
How quickly will I receive my package if I choose home delivery?
Within 8 business days from confirmation.
How quickly can I pick up my package if I choose a GLS Parcel Point?
Within 7 business days from confirmation.
Is personal pickup available?
Yes, personal pickup is possible at our site:
2234 Maglód, Wodiáner Telep, Rába utca 2 (Monday to Friday, 8:00 AM – 3:00 PM).
How can I be sure that shopping on your website is secure?
We handle personal data with 100% security in accordance with applicable regulations. For more information, please read our Privacy Policy.
How do I subscribe to the newsletter?
You can subscribe using the left-hand panel by providing your name and email address.
How do I unsubscribe from the newsletter?
You can unsubscribe by clicking the 'Unsubscribe' link found in the footer of the newsletter.
What happens if I place multiple orders on the same day?
Each order will have a different order number, but they will be delivered in a single shipment.
Will I only be charged one delivery fee, and will I receive one package in such cases?
Yes, only one shipping cost will apply based on the combined quantity, and you will receive a single package.
How quickly are orders processed?
We will send a confirmation within 2 business days of placing your order.
When will orders placed on the weekend be processed?
They will be processed on the first business day following the weekend.
Can I cancel my purchase? Under what conditions?
You can cancel your purchase within 8 days of receiving the product. Cancellation must be communicated in writing via email at peterspaplan@peterspaplan.hu. Products must be returned at your own expense. The seller will refund the paid amount within 30 days of cancellation.
I want to return a product—what should I do?
Notify us of the cancellation in writing via email at peterspaplan@peterspaplan.hu. Products must be returned at your own expense. The seller will refund the paid amount within 30 days of cancellation.
How long will it take to receive my refund if I return a product?
The seller will refund the paid amount within 30 days of cancellation.
How can I modify my order?
Order modifications can only be made in writing via email at peters@peterspaplan.hu.
The product I want to buy is out of stock. What can I do?
If production is possible with a longer delivery time, we will inform the customer.
How much does delivery cost?
For GLS courier delivery:
- Orders under 15,000 HUF: 2,000 HUF
- Orders above 15,000 HUF: Free
For GLS Parcel Point delivery:
- Orders under 15,000 HUF: 890 HUF
- Orders above 15,000 HUF: Free
Can I request delivery abroad?
Yes, GLS also offers international delivery.
What can I do if the product is damaged during delivery?
GLS is responsible only for parcels shipped with additional insurance, which incurs extra costs.
What warranty applies to the products?
We offer an exchange warranty as required by law for hidden material and manufacturing defects under normal use.
What payment methods can I use?
Our webshop accepts online card payments (via Barion), bank transfers, and cash on delivery.
Is it safe to use my debit/credit card on your site?
Online card payments are processed through the Barion system, which is 100% secure and used by over 5,000 webshops.
What personal data do I need to provide when shopping?
For contact, billing, and delivery purposes, you need to provide your name, email address, and billing and shipping addresses.
I am a registered user and want to update my data. What should I do?
Log in to your account by clicking the icon in the top-right corner. Once logged in, you can freely modify your data in your account settings.